Knowing and Growing


Leading-edge development
programs, global opportunities,
learning from the best.

Your time here should be something you enjoy. Really enjoy. But at the same time it should stretch you and challenge you every single day. That’s the only way to grow and reach your full potential. To help you take each of those challenges in stride, we take your learning and development seriously – not just because it’s good for you, but because it makes good business sense for us to have people performing at the top of their game.

Now we know that most of the best learning happens every day, with people pushing themselves to find innovative ways of working and trying out things that have never been tried before. Our 70/20/10 model of learning not only recognizes that, it puts in place the structures to make it happen. You see, we believe that 70% of your learning comes from giving you the opportunity to try things out for yourself, even if it means taking a few risks; 20% you’ll learn from the great people on your side as mentors; And the final 10% is what you gain from leading-edge classes and courses, designed by our own experts as well as leading external institutions, such as Harvard University. And that’s not all.

We work with our associates to fully understand their long-term career goals and make sure we’re providing the kind of support they need to achieve them. So everyone here, and we mean everyone, has a Personal Development Plan. It sets out goals, opens up conversations about progression and is the trigger for salary reviews. Based on our leading-edge competency model, developed in partnership with Lominger®, it spans functional areas and gives all our 65,000 associates a common language to talk development.

The support we provide doesn’t stop there. It includes mentoring and coaching, opportunities to rub shoulders with some of the best and the brightest people in business and to learn from some of the world’s best educational leaders, as well as a full suite of development programs provided at our very own award-winning Mars University.

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